AGB

Seller and scope

Trauemy is the trading name used for this store by J&J GLOBAL TRADING LTD, a company registered in England and Wales under company number 14872188. Its registered office is 3 Canon Close, Rochester, England, ME1 3EN, United Kingdom. For customer service, contact support@trauemy.net or +44 7502 602964. The store is hosted by Shopify, which provides the online commerce platform.

Products and orders

Product descriptions, ingredients, directions, availability, prices, and delivery options are displayed on the relevant product and checkout pages. Review the packaging and ingredient list before use, and follow the product directions. Cosmetic products are not presented as medical treatment.

Placing an order is an offer to buy. We send an order acknowledgement after checkout; the sale is accepted when we confirm dispatch, unless applicable law requires otherwise. If an item is unavailable or we cannot fulfill the order, we will contact you and provide the refund or other remedy required by law. We may refuse an order for a legitimate reason, including suspected fraud, but we will not discriminate unlawfully.

The price, currency, delivery charge, and taxes collected by us are shown before payment. Available payment methods are displayed at checkout. Currency conversion or fees charged independently by your bank are outside our control. Import duties and taxes are described in our Shipping policy. Promotional codes are governed by the conditions shown with each offer; no promotion changes your statutory rights.

Delivery, returns and consumer rights

Our Shipping policy explains delivery areas, charges, estimates, and import charges. Our Return and refund policy explains cancellation, withdrawal, and remedies for faulty or misdescribed items. Nothing in these Terms excludes or limits rights or remedies that cannot be excluded under the law applicable to you, including mandatory UK and EU consumer protections.

Site content and privacy

The Trauemy name, product content, images, and site design are protected by applicable intellectual property law. You may use this site for lawful personal shopping and may not misuse the site, interfere with its security, or copy its content for commercial use without permission. Our Privacy policy explains how personal data is processed when you use the site and place orders.

Changes and disputes

We may update these Terms from time to time. The version applicable to an order is the version presented when you place it, subject to mandatory law. Contact support@trauemy.net first if you have a problem with an order so we can work to resolve it. Nothing in these Terms removes mandatory consumer rights or legal remedies available where you live.